Contacts List

Gap Trip on your CV

STAy Reservation Opening Hours (UK)

Monday - Friday: 7am - 7pm

Saturday & Sunday: 10:30am - 6pm

Bank Holidays: 10:30am - 6pm

General Telephone Number: +44 (0) 207 440 8010


**For all queries to STAy Customer Service, please specify the particular supplier from 1SOURCE (STAy, Tourico etc) in your email and remember to also send us the 1SOURCE folder number (not 1VIEW folder number!).  Thanks!**

STAy Last Minute  STAyLastMinute@statravelgroup.com For all urgent issues relating to bookings within 7 days of departure.
STAy Help NEA  STAyHelpNEA@statravelGroup.com All non-urgent booking/product queries.
STAy Price Match  STAyPriceMatch@statravelgroup.com All Price match requests for 1SOURCE products.
1SOURCE Support  1SOURCESupport@statravelgroup.com For all system errors, mapping issues and XML queries.
STAy Refunds  STAyRefunds@statravelgroup.com For refund requests relating to services not provided & bookings cancelled pre-departure. STAy and XML bookings.
STA UK Customer Service  UKCustomerRelations@statravel.co.uk All customer relations issues relating to a customer complaint.

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2012